RETURN POLICY: The CRATE does not accept returns for refunds, credits, or exchanges at this time. All sales are final. If you have been in contact with us in regards to having a return/exchange approved, it is mandatory that you include proof of contact with our company in your return shipment. Please note, all returns must be included in original packaging accompanied by a copy of the order invoice. We cannot approve any returns/exchanges over 14 days old, no exceptions. We will not accept any packages sent without authorization, any shipments received that have not been authorized will be refused/shipped back. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. We are not responsible for lost or stolen packages that are shown as delivered. We do no accept returns on sale items.

SHIPPING & DELIVERY: We have a flat rate of $13.75 shipping for right now. We reserve the right to ship USPS Priority or Standard Shipping depending on how far the package is being shipped because of the flat rate. Please allow up to 5 business days for order processing and payment verification, and an additional 3-5 business days for delivery. Please check back with us periodically for any updates regarding our shipping policies. Please contact thecratenyc@gmail.com if you have any questions.

PRODUCT AVAILABILITY: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.